0115 646 24 94

Last updated: [20/08/2026]

Disclaimer

These Terms of Service are published for transparency and general guidance only.

The binding contract between Solar & Battery Company.com (The Solar Battery Company Ltd) and each customer is contained within the full Terms of Agreement provided as part of your official quotation and proposal.

While this version reflects our standard practices and obligations, the contractual version you receive with your quotation may differ slightly to meet RECC and MCS compliance requirements.

1. About Us

Solar & Battery Company.com is a trading name of The Solar Battery Company Ltd, registered in England and Wales.

We are members of the Renewable Energy Consumer Code (RECC) (No. 00076764) and certified under the Microgeneration Certification Scheme (MCS) (No. NAP/73919/24/1).

These memberships confirm our commitment to high installation standards, consumer protection, and fair trading.

2. Scope of Work

We design, supply, and install solar PV systems, battery storage, and related energy solutions as described in your individual quotation.

Quotations are valid for 30 days unless otherwise stated and are based on site conditions known at the time of survey.

3. Standards of Work

All installations are completed with reasonable care and skill in accordance with MCS Installation Standards and the RECC Code of Practice.

Only MCS-certified installers carry out installation and commissioning.

4. Payment Terms

Initial Deposit (25%) – Payable upon acceptance of the quotation.

Fully refundable if you cancel within the statutory cancellation period or if a site survey later shows the installation cannot proceed.

Materials Deposit (35%) – Payable once your installation materials are ordered.

Used solely for purchasing goods for your project.

Together with the initial deposit, these advance payments will never exceed 60% of the total contract price.

Both payments are protected by an insurance-backed guarantee in accordance with RECC requirements.

Final Balance (40%) – Payable upon completion of installation, prior to system handover and certification.

Ownership of all goods transfers once full payment has been received.

Late payments may incur interest at 2.5% above the Bank of England base rate.

5. Cancellations

You have the right to cancel this contract within 14 days of the date you sign it or pay your initial deposit, whichever occurs first.

This is known as your “cooling-off period” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, please notify us by email at [email protected] or in writing to:

Solar & Battery Company.com, 33 Boston Road South, Holbeach, Spalding, PE12 7LR.

If you wish us to begin work or order materials before the end of the 14-day cancellation period, you must confirm this in writing.

By doing so, you acknowledge that if you later cancel within this period, you may be charged for:

Any goods or materials already ordered or delivered, and

Any work or services already carried out.

After the 14-day period has passed, cancellation may still be possible but may incur costs for work done, materials ordered, or other expenses reasonably incurred.

6. Delays

We make every effort to meet agreed installation dates.

Delays can sometimes occur due to weather, supply issues, or other factors beyond our control.

If an unreasonable delay occurs within our control, you may be entitled to compensation or the option to cancel the contract and receive a refund.

7. Changes and Unexpected Work

Any changes to the agreed work will be discussed and confirmed in writing before proceeding.

If unexpected conditions arise (for example, hidden roof or electrical issues), we will advise you and agree on any cost adjustments before continuing.

8. Warranties and Guarantees

Workmanship Warranty: 5 years roof warranty and 2 years workmanship for battery, backed by an insurance-backed guarantee.

Product Warranties: Manufacturer warranties for panels, inverters, and batteries (typically 5-10 years).

Performance Warranties: Manufacturer performance warranties for panels, (typically 10 years at 90% and 25 years at 80%).

Documentation: All certificates and guarantees provided within 7–10 days of commissioning.

9. Maintenance

Regular inspection and cleaning are recommended to maintain system performance.

Optional maintenance plans are available separately.

10. Liability

We maintain appropriate public and product liability insurance.

We are not liable for:

Pre-existing property or electrical defects,

Damage by third parties or extreme weather, or

Indirect losses such as reduced energy savings or export income.

Our total liability will not exceed the total contract value, except for death or personal injury caused by negligence.

11. Dispute Resolution

The business always endeavours to provide the best service. However, on rare occasions, there may be times when a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us.

If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint, the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to the following Alternative Dispute Resolution (ADR) services

You may refer the matter to the Renewable Energy Consumer Code (RECC) Dispute Resolution Service

(www.recc.org.uk/consumers/how-to-complain)

or

MCS for technical matters

(www.mcscertified.com/complaints-compliance).

or

Which? Trusted Traders for our domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, use the Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.

12. Data Protection

We handle all personal information in line with UK GDPR and our Privacy Policy.

We never sell or share data outside our business and approved service partners.

13. Governing Law

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Note:

These Terms of Service summarise how Solar & Battery Company.com operates.

The full Terms of Agreement supplied with your quotation always take precedence in the event of any inconsistency.

© Solar & Battery Company.com — Privacy Policy | Terms of Service

All installations are carried out in accordance with our RECC and MCS-approved Terms of Agreement.